Saint Elizabeth

Saint Elizabeth Healthcare employs 9,000 nurse caregivers. Of these employees, a small subset gave permission for their conversations with Tess to be evaluated to show the value delivered and enhance effectiveness. After each conversation, Tess asked “was that helpful?”, to which these nurse caregivers responded positively 88% of the time. This satisfaction rate was confirmed by the level of high engagement with 12,000+ messages exchanged between Tess and the nurse caregivers. Furthermore, survey findings revealed: + 70% found value in having conversations with Tess + 80% reported that Tess responded appropriately with appropriate topics + 76% found Tess provided relevant support and coping tips all or most of the time + 82% found Tess to be convenient all or most of the time

Partner:
Saint Elizabeth