Informed Consent

X2AI CHATBOT PILOT TESS

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INTRODUCTION

Thank you for your registration in the chatbot pilot for second-year students(International) Business Administration ((I)BA).

Please read this informed consent form.If you agree, you will be able to join the chatbot pilot for students (I)BA.As a participant in this study, you will receive free wellness and study support, whilehelping to prove the efficacy of Tess in improving your well-being as well as your studysuccess. This study will take eight weeks.

To participate in this study you need to:

- Be 18+ years of age

- Be a student of Erasmus University / RSM

- Have access to Facebook messenger

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WHAT WILL BE EXPECTED OF ME?

After filling out the informed consent form, you will be randomly placed in one of three groups. The first group (Test group) is able to use chatbot Tess from October 21 toDecember 14. The second group (Waitlist control group) will also participate in the chatbot pilot, but will not yet be able to try out Tess from October 21-December 14. Both groups (Test group and Waitlist control group) will be able to use Tess after the chatbot pilot. You can also join the chatbot test without participating in the study. If so, you will be placed in group 3, and you are able to use the chatbot from October 21, 2019 untilAugust 2020. At the end of the pilot you will receive the same questionnaire as you have filled out just now, before registering in the chatbot pilot, via email from RSM (filling out takes 15-20 minutes of your time). Finally, to see whether using chatbot Tess has an effect on your study success, the researchers at RSM will collect your number of EC as well as your (partial) grades from SIN-online and OSIRIS. At any moment, the researchers are able to stop the pilot or to remove participants. You yourself are also able to quit participation in the chatbot pilot, at any moment.

HOW MUCH TIME WILL IT TAKE?

If you register for participation and sign informed consent, the chatbot will ask you to fill out a short task diary in week 43 (October 21), week 44 (October 28), and in week 46(November 11). Filling out a task diary will take 10 minutes of your time. In the weeks47 to 51, Tess will pro-actively to check how you are doing in general – and with respect to your tasks. These check ins from Tess will take a few minutes of your time. Thus, the chatbot pilot will take 40 minutes of your time. During your contact moments with Tess, you will also be asked to what extent you assess Tess to be valuable, and user-friendly.After the pilot, you will still gain access to Tess. You will neither receive task diaries anymore, nor will you receive questionnaires, but you will be able to contact Tess, andTess will seek contact with you.

CONFIDENTIALITY

We will take the following steps to keep information about you confidential, and to protect it from unauthorized disclosure, tampering, or damage: Only the employee that is responsible for the chatbot pilot, of the company X2AI, will have access to the data and records of your conversations. Your answers on the questions as are integrated in the chatbot will be shared with the researchers at RSM: Michaéla Schippers and Monique de Bruijn-Smolders. Results will be reported in aggregate and no individual results will be revealed.

YOUR RIGHTS AS A RESEARCH PARTICIPANT?

Participation in this study is voluntary. You have the right not to participate at all or to leave the study at any time. Deciding not to participate or choosing to leave the study will not result in any penalty.

OPTION TO OPT-OUT

To withdraw early you can contact X2AI support at support@x2ai.com.

CONTACTS FOR QUESTIONS OR PROBLEMS?

Email support at support@x2ai.com if you have questions about the study, any problems, unexpected physical or psychological discomforts, any injuries, or think that something unusual or unexpected is happening.

CONSENT OF SUBJECT‍

By filling out the informed consent form below, I confirm that I agree with the information above. Please tick the informed consent below, by ticking the box that applies to you:

I give…

- Consent for participation in the goal-setting chatbot pilot (opt-in for the program)and consent for using their data for research purposes (opt-in for the research).

- Consent for participation in the goal-setting chatbot pilot (opt-in for the program),no consent for using their data for research purposes (opt-out for the research). Note that the research team will not retain any screen information on anyone who does not sign for informed consent on data storage.

- No consent for participation in the goal-setting chatbot pilot (opt-out for the program).