Outcomes
92% moved towards recovery
89%
satisfaction score, based on 30,000 surveys
7.5k
+
PHQ-9 depression screenings taken
20k
+
times Tess follow-up messages sparked new chats
2k
+
chats happened during crisis
20%
+
of users are still chatting with Tess, one year after they first started
20%
+
of chats this year were in Spanish
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Realtime reporting
Tess comes with a 24/7 real time updated dashboard that shows you:
- Number of people supported
- Number of messages exchanged
- Money saved
- Number of people triaged
- Number of resources provided
- Common emotions expressed
Published research
Northwestern University Randomized Controlled Trial
Fulmer et al. (2018) JMIR Mental Health
Finds Tess to significantly reduces symptoms of depression and anxiety.
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Saint Elizabeth Healthcare Caregiver Burnout
Ackerman et al. (2017) Journal of Nursing Leadership
Validates Tess as 24/7 emotional support nurses, and caregivers in the workforce.
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Nemours Children's Hospital co-morbidity in diabetes patients
Werk et al. (2019) Journal of Translational Behavioral Medicine
Validates Tess as an adjunct to pre-diabetes and obesity program, delivering a goal-setting prompts, and emotional support.
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Saint Elizabeth Healthcare Caregiver Focus Case Study
Joerin et al. (2018) PubMed
Shows how Tess delivers comprehensive support across nurses, caregivers in the workforce, and patients.
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IBH, HSB Case Studies on EAP Integration
Quick et al. (2019) Journal of Employee Assistance
EAPA case studies shows Tess' contribution to ROI while delivering emotional support to employees.
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Duke University Postpartum Depression Protocol Paper
Green et al. (2019) Journal of Medical Internet Research
Research protocol paper defining how Tess is being customized to support pregnant women and mothers in Kenya with Postpartum Depression through a pre-pilot study.
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Duke University Postpartum Depression Support: Stage 2 Registered Report
Green et al. (2020) Journal of Medical Internet Research
Pre-pilot study on a perinatal depression intervention including a customized version of Tess to support pregnant women and new mothers in Kenya.
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There are 15+ ongoing research studies
Show more researchX2 Ethical AI Code
Joerin et al. (2019)
Structured based on an overlap between the American Psychological Association (APA) General Principles for Psychologists and the UK Lord’s Report AI Code Principles to monitor and minimize bias, as well as create and maintain a moral AI system.
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81% Symptom Reduction in Clinical Setting
(Forthcoming; 2019)
Feasibility study finds interactions with Tess significantly reduce depression in patients by 81% as measured by the HAMD, at the Nigeria Federal Psychiatric Hospital.
coming soon
Palo Alto University IRB: Depression Study
Dosovitsky, Gilly et al. (2021)
Found Tess to be a solution to identify symptoms of depressive symptoms in an IRB approved study.
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Rochester Institute of Technology: Suicide Detection
(Forthcoming; 2019)
Aims to enhance Tess' capacity to identify and address crisis in IRB approved study.
coming soon
Reducing Social Isolation
(Forthcoming; 2019)
Center for Aging and Brain Health Innovation evaluates Tess' capacity to reduce social isolation and loneliness in 2,000 older adults with voice-enabled version on Google Home versus text-based version.
coming soon
Stanford University: Eating Disorder Support
(Forthcoming; 2019)
Evaluates Tess’s ability to help young adults manage symptoms of eating disorders. Awarded the 2019 Feeding Hope grant from the National Eating Disorders Association.
coming soon
University of Illinois Chicago Program Evaluation
(Forthcoming; 2019)
PCORI includes Tess in $7,000,000+ PCORI grant to analyze Tess as behavioral booster to reduce symptoms of depression in adolescents.
coming soon
EHR Integration and Automation
(Forthcoming; 2019)
Evaluation of Tess being automatically prescribed by CHADIS EHR as treatment adjunct to reduce symptoms of depression in adolescents.
coming soon
Universidad de Palermo: Parental Education
(Forthcoming; 2019)
Evaluates Tess to deliver support to parents on how to best raise their children.
coming soon
Anxiety Relief for Students in Singapore
(Forthcoming; 2019)
Study showed that Tess interactions led to significantly reduced symptoms of anxiety by 15.4% as measured by the GAD-7 (p=0.02).
coming soon
IMD MBA University: Leadership Skills Coaching
(Forthcoming; 2019)
Evaluates Tess’ capacity to improve leadership skills, and goal adherence in executive level leaders.
coming soon
Universidad Adventista del Plata RCT
Bunge et al. (forthcoming)
Validates efficacy and generalizability for Tess to reduce symptoms of depression (28%) and anxiety (18%) in university students.
Coming soon (In review)
Research Summary
Research studies found, that chatting with Tess led to significantly reduced symptoms, on average by -28% for depression, and -18% for anxiety.
"The problem with behavioral counseling is that it concludes at the end of the office visit, but much of the work happens when you get home."
As Presented At
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Cass is our our mental health chatbot providing self-help chats.
