People are at the core of what we do at X2, and a solid culture serves as the foundation in which we are empowered to achieve our mission.

Social Impact
Human First

Our Core Values

Data-Based: X2 began as a research firm half a decade prior to launching Tess. We maintain an active interest in data and use it to guide our decision making in nearly every facet of the organization. 

Integrity: Respect and integrity guide our behavior. We encourage communication that is honest, transparent, and respectful. Across the team, strong opinions are welcome and loosely held allowing for diverse perspectives to be shared in a psychologically safe working environment. We are firm in our beliefs, but stay open to changing our minds in light of new data, especially if this data has direct impacts on the people across our team or those we serve.

Social Impact: We believe that all people deserve access to mental health care and resources that enhance well-being without fear of judgment, stigma, or breaking the bank. We use our commercial success to continue to expand our reach through the X2 Foundation to serve poor and vulnerable populations who lack access to quality mental health and emotional support. 

Human First:
While our primary focus is to scale support through the use of technology, we never lose sight of people. Our mission to deliver access to coaching regardless of income or location is embedded across our organization and directly tied to how we treat one another. Our diverse and inclusive staff all have one key thing in common: we care. Team members value and understand each other, even when there is a difference of opinion. At X2, we strive to ensure that every team member feels secure and successful in their role while staying open to accepting challenges.

To learn more about X2's culture, read our Culture Guide below.
View our Culture Guide
We're proud to publish our culture guide, for anyone to learn from.

A note on Diversity and Inclusion from our CEO

The year 2020 has not been easy, and as of this weekend it’s clear we’re facing yet another stressful event for this country as a whole - and our team. This morning during our leadership meeting we discussed several things we can do as a company.

Similar to our COVID response, we’ll be kicking off a social media outreach campaign to make Tess available for free to more people in need, for those affected by social justice problems. We estimate that we will help at least 100,000 people this way.

If our employees choose to donate to an organization dedicated to addressing racism or the impacts of discrimination and violence, X2 will match that donation and direct it towards  our COVID / Social Justice campaigns.

Most importantly, in alignment with X2’s mission, core values, and culture, we want to make clear what needs to be said - We do not tolerate discrimination. We do not tolerate violence against any person or group based on gender, race, ethnicity, sexual preference, disability, religion, political beliefs, or for being a human. We strive to listen, learn, and foster an environment of physical and psychological safety for all.

Remember that just because we are a mental health company does not mean we are all experts in this type of counseling - and it is okay to not know what to say. But we do want to equip you with the right resources to offer. If you find yourself struggling to process and cope with recent events, you are not alone! Our employees can find stigma-free mental health assistance through our EAP, through your manager, or by using Tess yourself.

If you’re seeking educational resources, please start with this list: A big list of anti-racism resources for people who don’t know where to start.

June 2, 2020